To whom it may concern,

We have recently used the services of Pet care worldwide movers Ltd to relocate four dogs to the USA and three dogs to the UK.  The agent we were in contact with was Ruby.

Initially we had hoped it would be possible to relocate these animals without the assistance of a relocation specialist, unfortunately the process was far too complicated and we were finding a lot of conflicting information on various websites.  Ruby was recommended to me by a family member who had worked with Ruby in Hong Kong, it was this personal recommendation that determined our choice of agent.

From the initial contact Ruby was professional and seemed to really care about the welfare of the dogs.  I was extremely nervous about sending the dogs on such a long journey especially as they needed to stay at the airport the night before, Ruby reassured me that all would be ok and that she personally would collect the dogs from our centre and check them in at the airport.   At each stage of the relocation process Ruby was in contact to let me know how the dogs were and sent me pictures of them at the airport and during boarding. The procedure for exporting animals out of China and then into another country is incredibly complex, Ruby was very knowledgeable in the process and knew what was required for each country we sent the dogs to.

Overall all involved in the rescue, relocation and re-homing of these dogs are very happy with the service provided by Pet care worldwide movers.  I personally would ask for Ruby’s help when the time comes to export my two dogs out of China.

Yours Sincerely,

Wendy Leadbeater

Senior Veterinary Nurse

Animals Asia China Bear Rescue Centre

I 100% recommend hiring Pet Care Movers. I live in China and I never would have been able to jump the endless bureaucratic hurdles it takes to move an animal from China to America without their help. Emily was the nicest, most helpful employee and a delight to work with. They even managed to work around the nightmare that is the Chinese Spring Festival. Now our puppy is safe and happy at home!

Samantha Wagner

Thank you very much Ruby!

I am looking forward to seeing you in Singapore. I will invite you to come over to our house. We will probably move to our new place beginning of September.

See you soon!

And don’t work too much! 🙂

Warm Regards,

Anja

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Mit freundlichen Grüßen/

Kind Regards

Anja Schmidt

Generalkonsulat der Bundesrepublik Deutschland Kanton/ Consulate of the Federal Republic of Germany Guangzhou

Ruby.

Just wanted to make sure you know JUST HOW MUCH we Appreciate You, Your Kindness, and Your Dedication to Helping Bert out.

Hopefully you are able to see this post:
https://www.facebook.com/photo.php?fbid=650027095065385&set=a.220692814665484.50174.219451398122959&type=1&theater

We All Honor You Every Step of the Way.

Best to You.

Looking forward to working with you again.

We will keep you updated.

Be Well.

Jf & All of The Scouts.

The Mutt Scouts

http://themuttscouts.org

Fax: (888) 979-6617

Dear Ruby,

Thank you for your message.  I apologize for my delay in responding – my last couple days in Guangzhou were incredibly busy and I was traveling home until yesterday.  But, I am back in AZ with my family and two happy cats. I cannot thank you enough for all of your assistance in getting the cats back home safely and comfortably. You and the local Phoenix agent (and those who took care of the cats in London) did a great job.  Please find below a letter of recommendation.  We will also ask our consulate newsletter to include your info with our recommendation for other families who need the same service.

Thank you again for everything!

Peter

Ruby at Petcare Movers did an incredible job in getting our two cats from China to Arizona.  When the airlines failed us and we had to make last-minute changes to get our cats home, Petcare Movers handled the complex export requirements and logistics quickly and thoroughly, so that we didn’t have to think about it.  The cats are part of the family, so we naturally had dozens of questions about the process and several special requests.  With her years of experience and a high level of patience, Ruby walked us through everything and made sure that we were comfortable with the arrangements, staying in constant touch through email and phone.  When problems came up, like the heat restrictions that would normally keep a pet from flying into Phoenix in late May, Petcare Movers offered solutions that worked.  We were nervous that even if Petcare Movers in Guangzhou talked a good game, we didn’t know how the cats would do in transit or what the local agent in Phoenix would be like. Our fears dissolved when the local agent called to alert us that the flight would be a little late, but that they were on top of it and would deliver the cats as soon as they arrived. When the cats did arrive in an air conditioned van, they looked much better than when they normally travel as excess baggage – we would never have guessed that they just flew halfway around the world. Petcare Movers worked with responsible, professional partners who took as good care of the cats as we do ourselves. Petcare Movers took the stress out of what is usually the most stressful part of traveling around the world.  I will definitely use them again the next time we bring our cats overseas, and I would highly recommend them for any other families who travel with pets.

Morning,

On the behalf of Leona, Cash and myself, I would like to thank you both for the safe work done on this relocation process.

Thank you very much for your help.

Benjamin Robert

Thank you Emily! You have been so beyond helpful throughout this process! I am so happy to have him with me.

Best,

Teresa Santos

Hi Ruby,

Thanks a lot for confirmation and pics and the good cooperation.

Have a great weekend//best regards// Doris